Frequently Asked Questions

Book directly on this website. Our Best Available Rate is guaranteed to match or beat any third-party price for the same room and dates, and direct bookings carry no booking fee.

Yes. The Flexible Rate takes no payment at the time of booking and can be cancelled free of charge until 48 hours before arrival. The Best Available and Advance Saver rates are prepaid and non-refundable.

For five rooms or more, contact the reservations team directly rather than booking online — group rates and terms differ from the published rates.

Visa, Mastercard and American Express, plus cash in Tunisian dinar at the hotel. Card details given at the time of booking are used to guarantee the reservation.

Check-in from 14:00, check-out until 12:00. Early check-in and late check-out are offered subject to availability; late check-out until 18:00 is charged at 50% of the nightly rate.

Breakfast is included on selected packages and can be added to any rate for 45 TND per person, per day. It is served until 10:30 on weekdays and 11:00 at weekends.

Children under six stay free using the existing bedding. An extra bed is 60 TND per night. The pool has a shallow section and the kitchen keeps a children’s menu.

Pets are not permitted, with the exception of registered assistance animals, which are always welcome at no charge.

The hammam, sauna and relaxation lounge are complimentary for resident guests. Treatments are charged separately and should be booked in advance.

Yes — covered, gated and monitored, and complimentary for resident guests. Electric vehicle charging points are available on the lower level.

Yes, throughout the hotel, with no data cap and no tiered upgrade. Meeting rooms run on dedicated bandwidth.

Tunis-Carthage Airport is roughly ten minutes away by car. A private transfer costs from 30 TND each way and can be added to any booking.

Yes. Send your flight number to the concierge at least 24 hours ahead and a driver will meet you in arrivals.